A user journey for a login system outlines the steps a user takes to log in to a system or application. Here’s an example user journey for a login system:

**User Journey: Logging into an Online Banking Application**

1. **Initiation**:
– The user opens the online banking application on their device.

2. **Access Login Page**:
– The user is presented with a login page.
– They can see the application’s branding and logo.

3. **Input Credentials**:
– The user enters their username and password into the respective input fields.
– Optionally, there may be an option to remember the username for future logins.

4. **Validation**:
– The system validates the user’s input:
– Checks if the username and password are in the correct format.
– Verifies if the entered credentials match those stored in the database.

5. **Authentication**:
– If the credentials are valid, the system initiates the authentication process.
– This may involve additional security measures like two-factor authentication (2FA) using a code sent to the user’s registered mobile number or email.

6. **Access Granted**:
– Upon successful authentication, the system grants the user access to their account.

7. **User Dashboard**:
– The user is redirected to their account dashboard.
– Here, they can view account balances, recent transactions, and perform various banking tasks.

8. **Failed Authentication**:
– If the credentials are invalid or the authentication process fails for any reason, the system displays an error message.
– The user may be given the option to reset their password or recover their account.

9. **Password Reset (Optional)**:
– If the user chooses to reset their password, they receive an email or SMS with a reset link or code.
– They follow the link or enter the code to reset their password.

10. **Success/Failure Feedback**:
– The user receives clear feedback about whether the login was successful or not.
– In case of success, they are informed about any recent activity on their account (e.g., “Last login: Today at 10:32 AM”).

11. **Security Reminders**:
– The user is reminded to keep their login credentials secure and to log out when they’re done with their session.
– There may also be security tips and information on how to contact support in case of issues.

12. **Logout Option**:
– When the user is finished using the application, they have the option to log out to ensure the security of their account.

This user journey outlines the typical steps a user goes through when logging into an online banking application. Depending on the specific system and its security requirements, additional steps or features such as biometric authentication, password strength requirements, and security questions may be included in the login process.